QUICK FIX FOR STREAMYX
>> common error messages <<
Here are some useful solutions to help counter common Streamyx error messages:
- Error 678 - Remote computer did not respond
Possible Cause: Lost connection, faulty modem, network card or splitter
Solutions:
- If the Link/DSL light on your modem is blinking, switch your modem off and restart it. Connect your modem directly to the wall socket, bypassing the splitter. Alternatively, try using another RJ11 telephone cable.
- If the Link/DSL light on your modem is lit, try reinstalling your current dialler.
- If the LAN/ETH light on your modem is off, try reinstalling your network card's software or driver. Ensure that RJ45 network cable is properly fitted to the modem and PC. Also check to see if you need another RJ45 network cable.
- Error 691 - Invalid login ID or password
Possible Cause: Login ID or password typo error
Solutions:
- Ensure that your login ID is typed in the following format: loginID@streamyx (eg. Abc7@streamyx)
- Remember that your login ID is case-sensitive.
- Check if your password has been entered correctly.
- Also, only one login session is allowed at a time.
- Error 769 - The specified destination is not reachable (Windows XP)
Possible Cause: Disconnected network cable, faulty network card or corrupted network driver
Solutions:
- Check if your modem and network card is properly connected.
- Alternatively, try replacing the RJ45 network cable.
- Ensure that your network card is enabled.
- Try reinstalling your network driver by using the Device Manager Function.
- Click 'Start', select 'Run', type sysdm.cpl, then click 'OK'.
- Click on the 'Hardware' tab, click 'Device Manager', and then locate 'Network Adapters'.
- Expand 'Network Adapters', then right-click the icon for your network adapter.
- Click 'Uninstall', then click 'OK'. In the dialogue box that prompts you to remove files that are associated with this device, click 'Yes'.
- Restart the computer or click 'Action', then click 'Scan for hardware changes'.
- If Windows finds the device but does not recognise it, you need to install the latest driver for the network adapter.
For more information, contact TM at 100 and select 'Internet Services' for assistance.
