A blinking DSL indicator light on your modem may mean a faulty modem, a faulty splitter or a loss of connection to Streamyx.
Here are some useful time-saving solutions to help you reconnect to the Internet:
Outstanding TM Bill
- Ensure that you have settled your outstanding TM bill and your account are not suspended.
- If your account has been suspended, please proceed to reactivate it by clearing your outstanding balance at the nearest TMpoint outlet.
Modem
- Ensure that your modem is functioning properly.
- Try rebooting your modem by switching it off, unplugging it from the power outlet then switching it back on.
Splitter / Microfilter
- Sometimes your modem is unable to connect with the Streamyx service due to noise within the phone line. To rectify this problem, ensure that all your telephone cables are fitted with a splitter.
- If you already have a splitter in place, try replacing it with a new one.
- Alternatively, you may try removing the splitter and connect your modem directly to the telephone wall socket (without phone).
Telephone Wall Socket
- Your modem could be plugged into a telephone wall socket that is too far from the termination point or telephone box located outside your house.
- Try reconnecting your modem into the other wall sockets. If you are able to connect to Streamyx using another socket, you would need to check on your internal wiring or splitters to have them replaced.
For more information, contact TM at 100 and select ‘Internet Services’ for assistance.
