Our valued customers,

Further to our announcement on - MITIGATING SPAM IN TM NETWORK, Telekom Malaysia Berhad (TM) wishes to inform you that we will continue to block OUTBOUND Simple Mail Transfer Protocol (SMTP) traffic or port 25 for all outgoing e-mails from dynamic IP addresses. We wish to highlight that this initiative is crucial in combating spam in our Internet Protocol (IP) network as well as to improve our quality of service.

Recently, TM implemented port 25 blocking at the Northern and Southern Region in phases beginning February 11, 2008.  

TM will continue with the implementation of this exercise at the Eastern Region (Pahang, Terengganu and Kelantan), today, followed by Sabah and Sarawak from 30 July 2008 onwards.

We wish to inform you that during this exercise, only outbound SMTP traffic from smtp.streamyx.com and smtp.tm.net.my will be permitted. With this exercise, Streamyx customers with dynamic IP addresses, who have their own mail server will not be able to send out-going e-mails.

As an alternative, TM will be providing customers with two options;.

• Customers may choose to relay their mail server to our SMTP or
• Use port 587 for any outgoing e-mails. Kindly refer to the following links for configuration details:

How to configure the relay for client - http://webmail.tm.net.my/info/proxy.html.

How to configure port 587 for client - http://webmail.tm.net.my/info/port587.html

How to setup relay host in mail server - http://webmail.tm.net.my/info/smtp-proxy.htm

How to configure port 587 for mail server — Customers may need to refer to their administrator or hosting service provider to support and turn on port 587 for their mail server.

Kindly be assured that TM is proactively taking all possible measures to ensure that these spamming activities do not recur in the future.

We thank you for your support and understanding and seek your co-operation to implement the necessary security measures to protect your computers, which are connected to the Internet from any e-mail abuse, virus infection, spyware or malicious code.

For further enquiries and assistance, email us at: help@tm.com.my or contact TM at 100 and select ‘Internet Services’.

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